{"id":1531,"date":"2023-11-05T16:54:24","date_gmt":"2023-11-05T16:54:24","guid":{"rendered":"https:\/\/luxauriax.com\/?page_id=1531"},"modified":"2026-02-14T08:09:13","modified_gmt":"2026-02-14T08:09:13","slug":"faqs","status":"publish","type":"page","link":"https:\/\/luxauriax.com\/hi\/faqs\/","title":{"rendered":"\u0905\u0915\u094d\u0938\u0930 \u092a\u0942\u091b\u0947 \u091c\u093e\u0928\u0947 \u0935\u093e\u0932\u0947 \u0938\u0935\u093e\u0932"},"content":{"rendered":"\t\t
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Frequently Asked Questions (FAQs)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\tReturns & Refunds. You can return certain products, up to 7 days from the date of delivery by sending a request to laxauriax@gmail.com<\/b> or call our number
+91-7568970099<\/b>.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Shipping & Orders<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs my Order Confirmed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once you have placed your order, you should receive an email confirmation with your Order Id.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Order Processing: Within 1-2 business days.<\/p>\n

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Delivery Timeline: 5-7 business days<\/span><\/p>\n

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But there might be a slight delay in shipment depending upon your order customization or in the case of some unavoidable circumstances. Final delivery time will vary based on your location.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will my order get Delivered?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It usually takes 5-7 business days for your order to get delivered. But the delivery time may vary depending on your order customization and location.\u00a0We do not guarantee a fixed delivery date. As Deliveries are handled by the courier company, and we do not have direct control over this process.<\/span>Courier Company delivery timings\ud83d\udd57 are from 8:00 AM to 8:00 PM every day from Monday to Saturday. \ud83d\udd10For security, deliveries are made with OTP verification\ud83d\udd22, and it’s essential to attend the delivery boy’s call\ud83d\udcde.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich company will deliver my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Delivery Through Ekart \/ Delhivery \/ Shree Tirupati Courier\/ India Post \/ Bluedart \/ Shadowfax\/amazon.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much do you Charge for Delivery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We offer free delivery for prepaid payment. And for every COD, amount of \u20b959 will be charged.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I Track my Order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

An Email containing your Tracking Id and details of the service provider is sent to you after the order is shipped. If you can’t find the tracking information in your email, or if you have any other questions related to tracking, reach out to us on\u00a0 luxauriax@gmail.com<\/span><\/a> or contact us on 7568970099. They will be glad to assist you and provide the necessary information.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I have not received some part of my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If some part of your order is missing, it’s possible that it could have been sent in more than one parcel, due to the large size of your order. In this case, you will receive one dispatch email per parcel. If you have only received one dispatch email and haven’t received all of your items, please contact us within 7 days.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I Update my Order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Kindly note that we work hard to get your order dispatched as quickly as possible, we may not be able to update your order in time. If your order has not been shipped, please reach out to us at luxauriax@gmail.com<\/span><\/a>\u00a0or contact us on 7567970099 with your details. Kindly note that we cannot guarantee that the change will be made as the order may have been already processed.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I have my order Gift-Wrapped?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Gift wrap option is available for all products. An additional amount of \u20b9 99 will be charged.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have received a Damaged Product, what should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In case you receive a damaged product, please capture an unboxing video for evidence and reach out to us on luxauriax@gmail.com<\/a>\u00a0and we will resolve the issue ASAP.\u00a0The Item Opening Full Video is most Needed to Claim Any Damage .<\/span>\ud83c\udfa5(Uncut Video without Pausing and must be fully visible on Video), Damage Claim is accepted only with 24-48 hours of order delivered.<\/span>The claim amount will not be\u00a0<\/span>withdrawable<\/span>, it will be 100% deposited in your refund wallet, which you can use to make future purchases from our website. We assure you that your next order will be received successfully and safely.Shiping Charges are not returnable.\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tBefore printing, will we get a preview of the design?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For custom products, a design preview is shared with the customer on their WhatsApp number. You must respond to the preview within 6 hours<\/strong>. If no response is received within this time, the final design will be printed as shown in the preview.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I request corrections on the design preview?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, you can request corrections only once. Therefore, please provide all required changes together in a single message to avoid any errors in the final print.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Refer & Earn<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much wallet bonus will I get for referring a friend?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
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\u00a0You refer your friend to our website using your referral link, and your friend logs in and purchases any item worth at least \u20b9399. Once the item is successfully received by your friend, you will get a wallet bonus of up to \u20b9200.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat does the referred user get?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The referred user will receive \u20b950 wallet bonus on successful signup.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I withdraw my wallet balance?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, wallet balance cannot be withdrawn but can be used with coupons or for future purchases on the website.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there any restrictions or expiry on referral bonuses?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Referral bonuses are valid for 30 days from the date of credit. Self-referrals and fake accounts are strictly prohibited. Fraudulent activity may lead to wallet cancellation or permanent account blocking.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan referral rewards be changed or revoked?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, referral links do not expire unless disabled by admin. The admin reserves the right to modify, cancel, or revoke referral rewards at any time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Returns & Exchange<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your Return Policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We serve only exachange and replace products. If you want the clain of demage or defective procucts. <\/span>The claim amount will not be <\/span>withdrawable<\/span>, it will be 100% deposited in your refund wallet, which you can use to make future purchases from our website. We assure you that your next order will be received successfully and safely.Shiping Charges are not returnable. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat items can I Return?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can only return items that are damaged\/defective. You will need to inform us of any damages\/defects within 2 days\u00a0 of delivery of the product, in order to receive the replacement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you arrange for Reverse Pickups?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Reverse pickup is not available on any items, you will have to ship the item back to our address.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere do I Ship the Returns?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please mail the item(s) to the address below. Do remember to mention your Order ID and Contact Number, Add:183A, Near civil air port, pabupura , jodhpur 342001\u00a0 M.7568970099<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if the parcel gets returned back by the shipping company?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If Your Order is Returned due to following Reasons means Refund is Not Applicable ( Incorrect or Insufficient Address, Wrong Pincode, Address not Found, Wrong Phone Number, Not responding to Delivery Boy) and If you want Delivery Again means Shipping Charges as to be paid as applicable.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will I receive my Replacement?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Replacement will be shipped after the original item has been received, subject to the following conditions:<\/p>\n

1.The item(s) should be unused, unsoiled and unwashed.
2.The package should have the original packaging.<\/p>\n

They should be returned within 7 days from the dispatch date.<\/p>\n

Any returned item received by us that does not meet the above mentioned conditions will not be accepted. No amount will be reimbursed in this case.\u00a0If you want replace or exchange product\u00a0 means Shipping Charges as to be paid as applicable.\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I choose a Different Item in Exchange?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can only exchange your item if it is damaged\/defective within 2 days and receive a replacement of that exact product or another product of the same value. If the value of the replacement product exceeds that of the previously purchased product, the difference will have to be paid in advance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your Refund Policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We serve only exachange and replace products. If you want the clain of demage or defective procucts.\u00a0The claim amount will not be\u00a0<\/span>withdrawable<\/span>, it will be 100% deposited in your refund wallet, which you can use to make future purchases from our website. We assure you that your next order will be received successfully and safely.Shiping Charges are not returnable.\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have Discounts\/ Sales?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes we do. Subscribe to our newsletter for all the perks!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions (FAQs) Returns & Refunds. You can return certain products, up to 7 days from the date of<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1531","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/luxauriax.com\/hi\/wp-json\/wp\/v2\/pages\/1531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luxauriax.com\/hi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luxauriax.com\/hi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luxauriax.com\/hi\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/luxauriax.com\/hi\/wp-json\/wp\/v2\/comments?post=1531"}],"version-history":[{"count":0,"href":"https:\/\/luxauriax.com\/hi\/wp-json\/wp\/v2\/pages\/1531\/revisions"}],"wp:attachment":[{"href":"https:\/\/luxauriax.com\/hi\/wp-json\/wp\/v2\/media?parent=1531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}